FAQs

You can manage all your data within your account in the webshop or you edit the details directly in My Hahnemühle. Once you have logged in, you can change your name, password, or phone number, add your default shipping and billing address, and specify which communications you would like to receive from us.

Note: You cannot change your email address in your account as this is used as your Hahnemühle ID. If you would prefer to use a different email address, you can add up to 5 additional contact emails in My Hahnemühle or you can create a new account.

You can reset your password and create a new one. Please follow these steps to reset your password:

1. On the 'Reset your password' page, enter your email address and confirm with 'Contirnue'. 
2. You will be asked to confirm your email address next. Go to your inbox and find our email with the 6-digit code. If you don't find the email, please check your spam folder or use 'Resend email'! 
3. Return to the ‘Confirm your email address’ page, enter the 6-digit code you received, and confirm with ‘Continue‘. If your email and code match, you will get the option to enter a new password; otherwise, check the code again, or simply start over from Step 1.
4. On the ‘Reset your password’ page, enter your new password and confirm with ‘Reset password‘. You are allowed to enter your previous password if it meets the requirements; however, we highly recommend choosing a different password.
   
5. Voilá, you are all set! You can now log in to My Hahnemühle or proceed in the Webshop and start from there.
   

We are delighted to welcome you as a new customer! Creating a My Hahnemühle account is completely free of charge. There are various ways to register as a customer: via our webshops, our app, our corporate website etc. My Hahnemühle is a centralised application for login and registration process.

You will still be able to use your normal procedure and go directly to your favorite Hahnemühle app like webshop; however, when you choose to log in, you will be forwarded to the My Hahnemühle login page. There you can create a new account and go through the registration process. Once you have create an account and enter your existing credentials (email and password), you will be automatically redirected back to where you started, in our case, webshop.

For our B2B Platforms/Portals the accounts need to be verified by our sales team. More about verification process you can find here.